Ecommerce incident investigation

Something changed.
Find where you started losing customers.

Your traffic can look healthy while the buying journey quietly breaks — and every change you make without knowing why can make the problem harder to find.

Conversion Leak Detector investigates sudden performance problems to find the first meaningful break, what may have caused it, and what deserves attention first.

$49 introductory investigation · Diagnose before you change anything.

CONVERSION INCIDENT MODEL INVESTIGATING
REVENUE−34%
TRAFFIC+2%
ORDERS−41%
VISITORS
100%
PRODUCT
64%
CART
8.0%
CART → CHECKOUT
1.1%
PURCHASE
0.4%
FIRST MEANINGFUL BREAKCart → Checkout
Confidence 78%
REAL OR MEASUREMENT?WHEN?WHAT CHANGED?
THE EXPENSIVE MISTAKE

The obvious problem may not be the real problem.
Don't change everything. Find the first thing that broke.

Sales fall. You change the homepage. Nothing. You increase ad spend. Nothing. You rebuild the checkout. Still nothing.

The actual issue might be a broken mobile cart transition, a tracking change, bad traffic, a payment failure — or a change you made three days earlier.

We investigate first. Then we tell you what deserves attention.

START WITH THE INCIDENT

What happened?

Pick the closest symptom. The investigation starts there.

THE METHOD

Don't ask “what should I fix?”
Ask “what changed?”

A conversion-rate drop is a symptom, not a diagnosis.

01

Establish the incident

What changed, when did it start, and what was normal before?

02

Find the first break

Trace the buying journey to the first meaningful change.

03

Follow the evidence

Compare timing, segments and recent changes against likely causes.

04

Tell you what to do next

Get a verdict, confidence level, next test and what not to change yet — and why.

THE OUTPUT

A diagnosis you can act on.

No 47-page checklist. No vague “optimise your funnel.” A focused investigation built around your actual incident.

CONVERSION INCIDENT REPORT● EVIDENCE REVIEW
FIRST MEANINGFUL BREAKCart → CheckoutConfidence 78%
LIKELY CAUSE
Recent cart/theme change
EVIDENCE
ATC stable · checkout starts ↓ 68%
DO NOT CHANGE YET
Product pages or ad spend
NEXT TEST
Compare current vs previous cart flow
Evidence-led · Confidence-rated · Actionable
START THE INVESTIGATION

Something changed.
Let's find out what.

You don't need to know the cause. That's what the investigation is for.

$49introductory investigation
  • Incident verdict
  • First meaningful break
  • Likely causes ranked by evidence
  • What not to change yet
  • Highest-value next test

Your request is emailed to our investigation inbox. We’ll review the incident before asking you to make changes.

REQUEST CAPTURED

Good. Don't change anything yet.

Your investigation request has been prepared. Check your email for confirmation and keep the store unchanged while the incident is reviewed.